FAQ
Question 1 : How do I add animals to my Zoo?
Answer :
Below are the steps to capture animals.
- Open and search 9 digits code printed inside the SHAHI’s Ballay Ballay packet.
- Download the app from play store or scan from the Ballay Ballay packet.
- Once the app is loaded, Insert code popup will appear.
- Insert the code printed inside the Bally Bally Packet and press OK button.
Question 2 : How can I win prizes?
Question 3 : How can I claim my winning prize?
Question 4 : How do I participate in the contest?
Question 5 : Where can I read all my missing notification?
Question 6 : How do I register myself ?
Question 7 : Where can a player see all the offered prizes / Where can I see the prizes offered by SHAHI?
Answer :
There is a gift box icon on the left side of the home screen. Click on it and you will find the following categories of prizes offered by SHAHI.
1. Set Completion Prizes
You can win these prizes by completing the animal sets shown in the app.
2. Weekly Prizes
These prizes will be offered at the end of every week (Saturday night 00 hour)
3. Other Prizes
These are contest prizes which will be offered when a contest announced.
Question 8 : Do I need to complete the sets in any specific order?
Question 9 : Can I add many players in one device?
Question 10 : Where do I login if I have been registered already?
Question 11 : How do I see my captured animal in Augmented Reality?
Question 12 : Can I play with my animals without the SHAHI packet?
Question 13 : How much time does it take to deliver my prize?
Question 14 : What should I do if my prize is defective or broken?
Question 15 : What should I do when my prize has not been delivered on time?
